How It Ships, And What If.

All orders ship from Huntington Beach, California. Domestic orders go by standard ground carrier unless you ask for something faster. Tracking is emailed when the boxes leave the building.

These are two separate clocks, and confusing them is the single most common cause of a missed deadline.

• Production time is how long it takes to print, cut, sew and pack your order. It is set on your written order confirmation.
• Transit time is how long the carrier takes after that. Ground service across the country runs several business days.
• When you tell us the date you need gear in hand, we work backward through both. Give us the in-hand date, not the ship date.

• Bulk delivery to one address is the default and the cheapest option. Boxes are packed and labeled by size where you ask for it.
• We can split a run and ship to individual players or families instead, priced per shipment.
• On-demand fulfillment is available for team stores: we print, produce and ship as orders come in, so nobody has to hold inventory.

Rush production is available on request. Tell us the event date before you place the order and we will tell you honestly whether it is possible, rather than finding out three days out.

If a deadline is genuinely immovable, say so in writing on the order. It changes how we schedule it on the floor.

Open the boxes and check the order against your approved mock up and roster sheet as soon as it lands, ideally within five business days. Count the units, check the sizes, check the spelling on the names.

Catching a problem in the first week means a remake can still make your season. Catching it in week six often cannot.

Every garment we make carries your team name, colors and numbers. It cannot be resold to anyone else, which means we cannot accept returns for change of mind, wrong size guessed on the roster sheet, or a player leaving the program.

This is why we offer free size kits and a physical sample before the run. Use both.

If something is wrong on our side, we remake it at no charge. That covers:

• Manufacturing and sewing defects.
• Print flaws, misprints and placement errors.
• Anything that does not match the mock up you approved.
• Garments outside the half-inch tolerance published on the size charts.

Send photos of the issue with your order reference and we start the remake. We do not usually need the garment back first.

If a unit is missing from a shipment, tell us and we will produce and ship the balance. Size swaps on correctly produced gear are treated as a new order at your tier price, since the original cannot go back into stock.

Once a shipment leaves us it is in the carrier’s hands, but the claim is still our problem to chase. Report a lost or visibly damaged shipment as soon as you know and keep the packaging. We file with the carrier and remake what is needed to get your team on the field.

We ship internationally on a quoted basis. Duties, taxes and customs clearance are the recipient’s responsibility, and transit times vary widely by destination. Ask before you fix a timeline for an overseas event.

Email sales@sublimation.la with your order reference, photos of the issue and how many units are affected, or call (949) 310-9689 during business hours. A person who works on the floor will look at it, not a ticket queue.