What We Collect, And Why.

We only collect what an order needs. There is no profile, no account required to get a quote, and no data broker on the other end of this.

• Contact and billing details you type into a form or send by email: name, organization, email address, phone number, shipping and billing address.
• Order information: styles, quantities, sizes, roster names and numbers, delivery dates and any notes you add.
• Artwork and brand assets you send us, including logos, sponsor marks and prior season files.
• Payment references. We do not store card numbers. Zelle payments reach us through your bank, and card links are handled by our payment processor.
• Basic site analytics: pages viewed, approximate location from IP, device and browser. See the Cookies Policy for how.

Everything we hold is used to quote, produce, ship and invoice your order, and to answer you when you get in touch about it.

• Preparing quotes, mock ups and production schedules.
• Cutting, sewing, packing and shipping your gear, including handing an address to a carrier.
• Invoicing, reconciling payments and keeping accounting records.
• Support: answering questions, handling remakes, and reaching you if something on the floor needs a decision.
• Sending season drop and production deadline emails, but only if you asked for them. Every one has an unsubscribe link.

Your logos, marks and designs stay yours. We hold them on file so a reorder mid-season does not need setup again, and so a remake matches the original run.

• We do not license, sell or reuse your artwork on other customers’ products.
• We may show finished garments we produced for you in our portfolio or on social media. Tell us in writing and we will not.
• You can ask us to delete artwork from our files at any time. Once it is gone, a future reorder starts from setup again.

A short list, and none of them get your data for their own purposes.

• Shipping carriers, who need the delivery address.
• Our payment processor and bank, for invoicing and card links.
• Software we run the business on: email, accounting, analytics and, where you have connected one, your ecommerce platform.
• Our own staff in Huntington Beach and Westminster, limited to the people working your order.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

• Order and invoice records: kept as long as accounting and tax rules require.
• Artwork: kept on file for reorders until you ask us to remove it.
• Marketing email list: until you unsubscribe.
• Analytics: retained according to the settings in the Cookies Policy.

California residents have specific rights under state privacy law, and we extend the same handling to everyone who orders from us.

• Ask what we hold about you and get a copy of it.
• Ask us to correct anything wrong.
• Ask us to delete it, subject to records we are legally required to keep.
• Opt out of marketing email at any time. Order and production emails are not marketing and will keep coming while an order is live.

Email sales@sublimation.la to exercise any of these. We will not treat you differently for asking.

A large share of what we make is youth athletics gear, but our customer is always the adult: a coach, an athletic director, a league administrator or a parent. We do not knowingly collect information directly from anyone under 13.

Roster sheets for youth teams contain player names, numbers and sizes. We use them to produce the gear and nothing else, and we do not build profiles from them.

Access to order files and artwork is limited to staff who need it to do the work. No system is perfect, and we will tell you promptly if something happens that affects your information.

If this policy changes we will update the date at the top of the page. Material changes to how we handle your information will be flagged to active customers by email.